• Area Field Services Manager

    Ubicación/Localização MX-Distrito Federal
    Identificación de trabajo/ID do emprego
    11805
    N.° de vacantes/Nº de vagas
    1
    Categoría de trabajo/Categoria de emprego
    Operaciones de campo/Servicios de seguimiento/Operações de Campo/Serviços de Acompanhamento
  • Descripción general/Visão geral

    Contribute to a Safer, More Secure, and More Sustainable World.

    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. We are proud that the work we do every day has a meaningful contribution to society. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

    Responsabilidades/Responsabilidades

    Manages an area of field staff in the daily operation of engineering inspection programs. Under minimal supervision, independently oversees assigned operations to achieve objectives and operational goals. Responsible for managing the delivery of service to meet customer expectations. Accountable for efficient and cost effective operations.

    • Develops, implements and manages tactical plans and budgets to achieve assigned objectives. Assures services are delivered in a technically competent and cost effective manner.
    • Assigns work tasks and estimates staffing requirements to meet customer needs.
    • Responsible for ensuring that all inspection and audit activities within assigned region are carried out in accordance with planned processes and/or documented procedures. Maintains proper staffing levels within region by monitoring workload demands and available resources.
    • Assures customer satisfaction by addressing any customer complaints or concerns regarding activities conducted within assigned region. Manages continuous improvement in area by developing and implementing preventive and corrective action systems.
    • Communicates and meets with clients to discuss technical issues related to factory visits or to discuss UL policies, procedures and requirements related to factory visits and the control of the UL Mark.
    • Develops and maintains an ongoing knowledge of the client base within assigned area to meet customer expectations and identify areas of expansion.
    • Integrates continuous improvement concepts and techniques into all aspects of the job. Applies organizational policies and assures adherence to departmental procedures.
    • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
    • May manage the qualification, selection and continuous relationship of subcontract Field Service professional services.
    • Performs other duties as directed.

    Calificaciones/Qualificações

    University degree in applied science,  some University education in business management is aplus.

    16 years related work experience.

    Detailed knowledge of third party certification inspection process.

    Detailed knowledge of the technical vocabulary common to the appropriate discipline.

    Fluent English

    The position can be located in Mexico City or other States within Mexico

    Opciones/Opções

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